Bloomberg Associates’ Digital City Tools report highlights the innovative ways city governments around the world are using technology to overcome challenges and drive progress. It is part of an information exchange among twenty-two global cities about the digital technologies they use, how they are implementing them and their impact. By connecting cities and sharing information, Bloomberg Associates is working toward the goal of facilitating peer-to-peer learning and fostering collaboration.

Global footprint

Bloomberg Associates interviewed 22 cities across the world to understand the digital tools cities are using, identify roles and responsibilities of digital municipal leaders, and share information among participating cities to facilitate peer-to-peer learning and foster collaboration.

Participating cities

  • Amsterdam
  • Berlin
  • Boston
  • Chicago
  • Copenhagen
  • Denver
  • Detroit
  • Helsinki
  • Houston
  • Kansas City
  • London
  • Melbourne
  • Nashville
  • New York
  • Oakland
  • Paris
  • San Francisco
  • Seattle
  • Seoul
  • Sydney
  • Tel Aviv
  • Toronto

Rapid technological progress is changing the way cities are managed

Digital tools

While an abundance of digital tools are available to city governments, the Bloomberg Associates team focused on learning more about eight key digital tools most frequently used to engage residents or whose use is rapidly expanding.

Artificial intelligence

Email marketing and newsletters

Non-emergency reporting platforms

Online chat support

Social media management tools

Social media platforms

Text SMS

Website content management systems

Contact

Bloomberg Associates plans to expand this research and continue these important conversations with municipal digital leaders in the future. If you are a municipal digital leader and would like to be involved, we would love to hear from you.

Contact us at bloombergassociates@bloomberg.org